As a board member of a community association, it is your duty and responsibility to operate the association as efficiently and effectively as possible. It is also your fiduciary duty to operate the association as fiscally responsible as possible. A great way to ensure this approach is to hire a responsible and accountable community management company and utilize their knowledge and expertise as much as possible within the scope of the management agreement.
If we agree on this basic opinion which I feel has a substantial amount of logic attached to it, why is it that board members often times behave in ways that result in the opposite outcome? Since this is something that has troubled me over the years, I have decided to share my numerous experiences with bad board behavior which has NEVER amounted to any positive outcomes.
These are just some of the multitude of examples of bad board behaviour. The real question is why would any human being deserve to be treated so poorly? And why would any President of the board or any board of director feel justified in treated a property manager in such a poor disrespectful manner? If the board is unsatisfied with the performance of the management company, why not take a different approach rather than a belittling and reactive approach?
Why not treat the property manager like a human being and take the time to work out the relationship? Hiring a management company is very much like getting married. There should be some basic ground rules in how the interaction takes place. I don’t think people realize that there is an actual relationship between the board and property manager. Each interaction is no different than an interaction between a couple. And when a board member sends off an email or speaks to a person over the phone, there is an actual human being with feelings and emotions on the receiving end.
For now, I will leave it at that. I will write more about how the interaction should ideally look like next time.
Salvatore J. Sciacca aka “Condoboss” is the nation’s leading expert in the community property management industry and is also recognized for his stress relieving blogs and insight on personal and organizational transformation.
Salvatore has also traveled extensively around the world and has meditated with Buddhist monks in Nepal and met the world’s happiest man, Matthieu Ricard. He’s passions include cooking, traveling, meditating and hiking. He is also the founder and executive director of the Chicagoland Italian American Professionals organization and an amateur chef.
Salvatore can be reached at: 312.455.0107 x102 or at email@example.com.