I know. It seems hard to believe. How can a company that handles complaints and issues for a living make a difference in anyone’s life? And to make matters worse, I constantly hear the comment (once I disclose that I lead a condo management company) “That must be a hard job with everyone always complaining”.
And to be honest, there have been times in the past that I wondered “what did I get myself into?” In addition, I have often thought that there is really nothing very glamorous about condo management. So the truth is I have thought (for fleeting moments) that perhaps I was crazy.
The truth is that it is ALL TRUE. Condo management is NOT glamorous. It’s a VERY challenging industry to serve and company to run especially when you are dealing mostly with complaints and very few compliments in return.
However, I started to experience a shift when I realized that I can introduce my desire for stress free living to my business and to my client associations. And this led me to realize that one of the keys is having empathy and not reacting to the complaints but rather seeing them as opportunities to help out.
So over the last 13 years, I have come to realize that as a condo management company, we CAN positively impact the lives of our clients. We can bring peace of mind. By successfully resolving the small, medium and large issues, we can bring more peace and joy into the lives of our clients.
Our almost daily interaction with our client associations gives us to opportunity to make our clients feel seen and heard. And there is nothing more special than giving that to another human being. But it took a shift in my perspective and attitude as well as truly caring about our clients to come to that realization.
So as I write this blog today, I can’t think of a more rewarding organization to lead than a company that positively impacts peoples’ lives.
And now I’m proud of the company I lead and I’m especially proud and thankful for my staff who tirelessly help our clients and make a positive difference in their lives.
About the Author:
Salvatore J. Sciacca aka “Condoboss” is one of the nation’s leading experts in the community property management industry. He is also the President and Founder of Chicago Property Services, Chicago’s #1 community property management company specializing in management and operations of condos/townhomes/HOA’s of 100 units and under. Salvatore is also the founder of managmycommunity.com (MMC), which is a state-of-the-art online support portal for community associations.
With over 20 years of industry experience, Salvatore is recognized for his extensive knowledge of capital planning, preventative maintenance, cost-saving measures and community building techniques. He holds industry stature as a Certified Manager of Community Associations (CMCA), the designation of Association Management Specialist (AMS) and is fully licensed as a manager (License #: 261.001386) through the State of IL.
Salvatore’s contact information is: